TERMS OF SERVICE
General Terms and Conditions for the Use of MED Channel Services (Effective from 01.12.2020)
INTRODUCTION
The use of the website https://med-channel.com/en and other project websites (hereinafter referred to as the "Site"), as well as the use of products and services offered on the site (hereinafter referred to as "Services" or "Services"), except for services provided under a separate written agreement, is governed by the terms of a legal agreement (contract) between you (the user of the site) and us – the company "MED Channel" (hereinafter referred to as "Site Administration", "we", or "us").
This document outlines the main provisions of this agreement, as well as some of its terms.
For services provided in Ukraine, "MED Channel" refers to: Sole Proprietor "Misevych Serhiy Serhiyovych" (Individual Taxpayer Identification Number 3493703379).
The specific provider’s details will be indicated in the electronic receipt, payment system invoice, or issued invoice.
Unless you have entered into another written agreement, your agreement with the company MED Channel will always include at least those terms and conditions set out in this document (hereinafter referred to as "General Terms"). Please read these General Terms carefully.
In addition to the General Terms, your agreement with the company MED Channel also includes Additional Terms of Service published directly on the product (service) description page or in legal notices related to the Services (hereinafter referred to as "Additional Terms").
The General Terms and Additional Terms (hereinafter referred to as "TERMS") form a legally binding agreement for the provision of Services and the use of the site.
ACCEPTANCE OF TERMS
To be able to use the Services, you must accept the Terms. Until you accept the Terms, you are prohibited from using the Services of MED Channel.
You can accept the Terms in the following ways:
(A) by taking an action that indicates acceptance of the Terms (clicking a button, checking a checkbox, or performing a similar action) on the service order page on the site; or
(B) by actually using the Services. In this case, you agree that we will consider the fact of using the Services as acceptance of the Terms.
By using the site or the services offered on the site, you accept all of the Terms. If you do not agree with these General Terms or Additional Terms published on the site, please leave the site and stop using the Services.
SUBJECT OF THE AGREEMENT
The subject of the agreement is the use of the site, as well as the services we offer on the site https://med-channel.com/en and other MED Channel project sites.
TERMS OF USE OF THE SERVICES AND MATERIALS ON THE SITE
A user may be any individual who accepts the Terms and uses the site and the Services.
To access paid services, you must have full legal capacity and be at least 18 years old.
Additional Terms and Conditions
Since we offer a wide variety of services, some of them may have Additional Terms of Use and limitations. Such terms are outlined on the relevant sections of the site, on the service order pages ("informational products") or in legal notices sent to you (hereinafter referred to as "Additional Terms"). Additional Terms form part of your agreement for the provision of services and the use of the site.
We reserve the right to introduce Additional Terms of use for the site and services, which must be adhered to.
MED CHANNEL SERVICES
Services and Free Materials
The range of services available depends on the terms of the purchased product and service package. If you use the services or materials available in open sections of the site and distributed for free, you only receive basic information on the topic.
Paid Services
If you purchase a paid service package or book participation in an event, you receive extended information, as well as access to premium content and paid services on the site. You can purchase a single product (service package) for a one-time payment, book participation in a live event (offline training, seminar) or subscribe monthly to the Services.
The terms of using a paid subscription are governed by the relevant Additional Terms (Subscription Terms, published on the product page), which you accept when subscribing.
Please note that some prepaid service packages include access to several services and programs (courses). However, if this is not the case, to receive informational materials from additional training programs, you need to purchase such Services separately.
Some training programs require independent work and the completion of certain tasks (homework), which are part of the service provision process.
Prices and Service Costs
The cost of services is published on the service order page, on our website, as well as in electronic messages sent to you. The final cost of services in the payment currency (UAH) is fixed in the issued invoice, displayed on the service payment page, and in the bank statement on your card. The cost of services does not include additional commissions from banks and payment systems.
USING THE SITE AND ORDERING SERVICES
By using the site or Services, you accept all of the TERMS of the agreement, as well as our Privacy Policy. If you do not agree with the content of these documents, please leave the site and stop using the services.
If you have registered on the site, placed an order for services offered on the site, or used our services, you agree that we may send you written notifications, promotional emails, informational messages, and other materials via messengers or to the phone number and email address you provided during registration. In certain cases, you may choose to opt out of receiving such communications if necessary.
You must comply with all Terms and rules presented to you during the ordering process or while using the services offered on the site. You agree not to participate in activities that disrupt the functionality of the site, the Services, or the associated servers and networks.
You take full responsibility for any breaches of your obligations under the Terms, as well as for all consequences of these breaches.
CONCLUSION OF THE AGREEMENT
The process of forming and concluding the agreement (contract) depends on the product you choose and the payment method.
Registration on the site, subscribing to newsletters, placing an order, and paying for Services on the site (entering your payment details) are impossible without your prior consent to the Terms of this Offer and our Privacy Policy (by marking the checkbox "I have read and accept the Terms of Service and Privacy Policy" in the corresponding field under the data collection form).
Moment of Agreement Conclusion
By visiting the site and using the free materials and services available in open sections of the site, you enter into a License Agreement with us for the use of the content.
By registering for a free webinar or subscribing to a free mailing list, you enter into an Agreement with us for the provision of services. In this case, the Agreement includes the General Terms and Additional Terms of service use.
In the case of purchasing a prepaid service package, you enter into an Agreement with us at the moment you click the "Join" or "Buy" button (or any other similar field). In this case, the Agreement includes the General Terms and Additional Terms of service use.
When purchasing tickets for live events (forum, event, offline training, intensive, coaching, seminar), you enter into a Sales Agreement with us at the moment you click the "Join" or "Buy" button (or any other similar field). In this case, the Agreement includes the General Terms and Additional Terms of service use.
In the process of registering for a monthly paid subscription to services, you enter into an Agreement with us at the moment you successfully enter your payment details into the payment system window. In this case, the Agreement includes the General Terms and Additional Terms — Subscription Terms.
In case of payment for the order without using electronic payment systems, the Agreement with you is considered concluded at the moment of payment of the invoice (or electronic invoice) issued by us.
Purchasing Multiple Products or Additional Services
You can simultaneously purchase and use one or more services by paying for the purchased service package either once or through a monthly subscription.
Correction of Input Errors
When registering on our site or ordering services, you can interrupt the purchase process at any time and correct input errors before completing the registration or placing an order — payment for services, tickets, or subscription.
You can also always contact us and notify us of input errors.
TERMS OF SERVICE DELIVERY
One-Time Services
Any one-time services or paid service packages purchased on the website may be offered for a specific period (with a fixed service delivery term). In this case, after the specified service term ends, the services will cease when the designated period expires.
You understand and agree that we may unilaterally reschedule the date and time of classes (webinars and workshops), and this will not be considered a breach of contract on our part.
Subscription
Subscriptions to our services are offered with various minimum terms (minimum subscription period) and automatically renew for the same minimum subscription term until you or we cancel the renewal.
To avoid misunderstandings, please note that the subscription period is determined by calendar days, regardless of whether you have used the services for which you subscribed.
Content Access Term
Some service packages involve granting access to certain educational materials for a limited period. In such cases, you are guaranteed access to the content for the period specified on the product page.
Although we will not intentionally restrict access to the specified content, we do not guarantee that the content will still be available to you after the expiration of this period (this will not be considered a breach of the contract on our part).
SERVICE BOOKING (PRE-ORDER) CONDITIONS
When booking services with MED Channel, you make an early reservation to receive services at a discounted price, subject to the payment of the booking cost. You are obligated to pay the remaining service cost within the time frame and under the conditions of the promotional offer published on our website or in the written communications sent to you.
By paying the difference in price, you can always upgrade your order to a more expensive service package, regardless of the package you initially booked.
Please note that the amount you paid (booking cost) is considered a deposit and is paid as part of the due payments, as proof of contract conclusion and to ensure its execution. If you fail to fully pay for the reserved services within the specified time, we will retain the entire deposit amount—the booking fee is non-refundable.
You can use the deposit (booking fee) towards partial payment for other MED Channel services within two (2) calendar months from the date the deposit was made—contact our customer support. After this period, you will lose the ability to use the deposit for future payments.
PAYMENT CONDITIONS
Charge of Funds
When purchasing a service package or ticket for a live event on the website, the payment will be processed once you complete the order (by successfully entering payment details in the payment system frame).
When subscribing to a service, the card will be linked to your user account, and funds will be automatically deducted from the linked card for the minimum subscription term, according to the subscription conditions. If the subscription automatically renews, the payment will be deducted as an advance until the services begin in the new billing period.
Non-fulfillment of Payment Obligations
We reserve the right to file claims for violations of the established payment deadlines. If we are unable to charge funds from your payment card or process the next payment, we have the right to delay the start of service delivery or suspend it until payment is made.
Payment Method
You can review the available payment methods for our services on the website.
In the case of a bank transfer payment, you are required to inform us about the payment and send proof of payment to the email address provided on the website. By making a payment via bank transfer, you confirm your acceptance of the Service Terms.
If additional fees are incurred or other expenses arise due to payment issues caused by your fault (e.g., insufficient funds on the card; the credit limit is exhausted), we reserve the right to charge the actual costs from your card/account.
We retain the right to change the payment method for the purchased product and/or refuse previously proposed payment methods, offering alternative options.
RETURN AND RESCHEDULING POLICY
Service Refusal Policy
After placing and paying for your order, in each case, you have the right to refuse services and request a refund. You must notify us about the refusal within the set period.
The possibility of refund and the amount of deductions depend on the date we receive the refund request.
If you have already started using the services (attended one or more classes or accessed recorded sessions), we reserve the right to deduct the cost of the services already rendered at the time of receiving the refund request.
Online Learning Cancellation Policy
You have the right to cancel online learning (access to training recordings, webinars, and other paid educational content) within fourteen (14) calendar days from the order confirmation.
If you request a refund within this period, we will return the payments made for the course. Contact us to request the refund according to the established procedure.
If you have started using the services during the cancellation period (e.g., attended online sessions or accessed video lessons), we will deduct the value of the services provided at the time of your refund request. The refund amount will be the difference between the total cost of services and the value of the services already consumed.
Offline Event Cancellation Policy
If we receive a refund request:
(A) More than sixty (60) calendar days before the event or workshop, regardless of the reason for cancellation, we will refund all payments (minus payment system fees related to the refund);
(B) Between fifty-nine (59) and thirty (30) calendar days before the event or workshop, regardless of the reason for cancellation, we will refund payments minus fifty (50)% of the paid amount;
(C) Between twenty-nine (29) and fifteen (15) calendar days before the event or workshop, regardless of the reason for cancellation, we will refund payments minus seventy-five (75)% of the paid amount;
(D) Less than fifteen (15) calendar days before the event or after the event has started (the first day), we do not provide any refund. The full advance will be retained as compensation for damages caused by the unilateral cancellation of the agreement.
Refund Process
To refuse services and request a refund, email us at help@med-channel.com, and we will confirm receipt of your refund request via email. If you do not receive confirmation within 24 hours, contact our customer support by phone listed on the website.
For a refund, you must provide: full name and email used for the order, service name (training program, workshop, or service package), order date, payment details, reason for cancellation, and any other necessary information.
If you fail to provide the required information or do not follow the refund request procedure, we have the right to refuse the refund and not process your request.
Consequences of Service Refusal
If you request a refund within the established period, we will return your funds within fourteen (14) days of receiving your request.
Refunds will be processed using the same payment method you used to pay for the services. We will deduct any additional fees from the refund related to banking and payment systems.
If you have not used the services (did not attend the event or view the available lessons) due to no fault of ours, or if you refused to use the services in violation of the terms, we do not refund the cost of such services.
Special Refusal Terms and Additional Guarantees
We reserve the right to set other refusal rules for specific services (training programs, products, live events, webinars, intensives, etc.) or offer additional guarantees for unconditional refunds by publishing special refusal terms on the product order page.
Service Rescheduling
You have the right to request the rescheduling of services to other calendar dates within two (2) months from the payment date (first payment). You may join the next course session on the same terms, equivalent to the original package purchased. In this case, no refund will be made, and we will notify you of the new available training dates. Rescheduling is allowed only once.
To meet the deadline, you must inform us using the established procedure for submitting a refund request.
We reserve the right to set different rules for rescheduling services for specific products and publish additional rescheduling terms on the product page.
End of Refusal Period
If services were fully provided before the end of the refusal period (e.g., you received access to all lessons and materials) or at the time we received the refund request, no refund will be made.
If we receive a refund request outside the established refusal period, we do not provide a refund.
Using Payment for Other Products
You have the right to request that the paid amount be credited towards the purchase of another product (service) within two (2) months from the payment date. If the value of the new product exceeds the deposit amount, you must pay the difference before the services are delivered. If the deposit exceeds the value of the new product, the difference will not be refunded.
To meet the deadline, you must inform us according to the established refund request procedure.
End of Refusal Period
If the services have been fully provided before the end of the refusal period (e.g., you have received access to all lessons and materials) or at the time we received the refund request, no refund will be made.
If we receive a refund request outside the established refusal period, no refund will be made.
RIGHT TO USE CONTENT FROM MED CHANNEL
Depending on the services you purchase, you gain access to content (informational and educational materials) for which copyright and related rights are protected or in any case belong to us, regardless of registration and the territory of their application.
By using the services, you are granted the right to view and use the content for personal purposes under the terms of this agreement for the entire service period, unless otherwise specified by additional terms.
Trademarks
All brand names and trademarks mentioned on the site, including those owned by third parties, are subject to applicable laws. Mentioning them on the site or in the educational materials of MED Channel does not imply that they are not protected by the rights of third parties.
The trademark and business names of MED Channel are registered and belong to us. You cannot use these trademarks for goods and services without our written consent.
Copyrighted Materials
All materials posted on the website https://med-channel.com/en and other project websites, as well as materials provided to you during the provision of paid services (content), are subject to copyright, and the exclusive rights to use them belong to MED Channel, regardless of whether they are registered and the territory of their application.
By using MED Channel services, you are granted the right to use educational content for personal, non-commercial purposes.
Copying, reworking, modifying, fully or partially using, publicly reproducing, distributing the materials posted on the site, or provided to you during training, as well as using the content for commercial purposes without written permission from the rights holder, is strictly prohibited and is punishable by law.
Please note! Purchasing access to educational content "jointly" or sharing your login details for access to training with third parties is prohibited — this is piracy.
You are warned that photographing, recording audio or video of the training process (seminars, master classes, webinars, and live events) is strictly prohibited. If this requirement is violated, you will not be allowed to receive services.
Violation of Rights
Any violation of intellectual property rights will be pursued in accordance with the legislation of the country providing the services and international law and will result in civil, administrative, and criminal liability.
In case of illegal use of our intellectual property (using the brand, copying or modifying course materials, distributing them, purchasing access to the course "jointly," or sharing login details for training access with third parties, etc.), we have the right to terminate the services and block the violator's account without refunding the cost of the training.
At our discretion, we may require the violator to fully compensate for the damages caused by such violation or pay a compensation equal to double the lawful fee for using intellectual property for each instance of unlawful use.
If the violator refuses to voluntarily pay compensation, we will have to contact law enforcement, initiate criminal prosecution of the violator, and collect monetary compensation by legal means.
RESPONSIBILITY FOR LOW-QUALITY SERVICES
Law Provisions
The provisions of the current consumer protection laws regarding complaints about low-quality services apply to relationships arising regardless of the General and Additional Terms. The scope of the consumer rights provided by law cannot be reduced in any case.
Warranty Disclaimer
We do not give any guarantees that using the MED Channel services will bring you specific results. The data provided during the use of paid and free materials on the site are for informational purposes only.
By purchasing paid services or using free content, you agree that you use the content solely at your own discretion and bear sole responsibility for this.
Results from different users may vary significantly when using the same services. The cases and success stories presented on the site are shown as examples of specific individuals' results and do not promise or guarantee that you will achieve the same results, even if you replicate the actions taken by these individuals to achieve specific results. By using the materials, you waive any legal claims and other forms of complaints regarding the results you obtained during the use of the content and services.
You understand that disagreeing with the opinion of our trainers or speakers, the methodology, and the content of the training programs is not grounds for a refund.
LIABILITY
General Provisions
In case of violation of obligations, provision of false information during the conclusion or execution of the contract, the parties shall bear liability as stipulated by law.
We are responsible for: violation of the Terms and conditions of service provision; provision of substandard services.
You are responsible for: the accuracy and correctness of the registration and payment data you provide during registration on the website or ordering services; use of your login details by third parties to access the services; using the materials posted on the site or provided during the service with the intention of resale, distribution, or transfer to third parties; spreading false information about our company that defames our business reputation (slander); violation of the Terms of service use; violation of payment conditions; interference with the operation of the site and available services or attempting to gain access to them bypassing our instructions.
Limitation of Liability
Our total liability for any claim or complaint is limited to the amount paid for the substandard service or late provision of services.
We are not liable for: the impossibility of providing services due to reasons beyond our control, including force majeure, communication line failures, malfunction of equipment and software not owned by us; full or partial interruptions in service provision due to the replacement of equipment, software, or other necessary work aimed at maintaining the operability and development of technical means (with prior notification to the user); violations of the security of the equipment and software used by you to access services; loss of confidential information or part of it, if we are not at fault; any damages to third parties that occur through no fault of ours.
In case of violation of the deadlines for service provision, our liability is limited exclusively to: extending the service period or providing services in new terms until our obligations are fulfilled.
Liability of Our Employees and Agents
In cases where our liability is limited or excluded, such limitation or exclusion of liability applies to our employees and agents as well.
LIABILITY FOR MATERIALS AND CONTENT YOU POST
Liability Limitations for Content Posting
You are responsible for the content and materials you post on our website or in chats while using MED Channel services. We are not responsible for the materials you post and do not track them.
Compliance with Legal Requirements
By posting your own content, you are required to comply with the laws of your country of residence. In any case, posting content of a pornographic or sexual nature, promoting violence, sadism, discrimination, or containing threats or defamation is prohibited.
Furthermore, your content must not violate the rights of third parties. This includes intellectual property rights (e.g., copyright, trademark, and trade name rights) and personal non-property rights. You are also obligated not to violate the rights of third parties when posting comments, reviews, profile pictures, or any images you publish.
We have the right to remove or move any content you post at any time if we deem it violates third-party rights or legal requirements. If you violate these content posting principles, we have the right to send you a written warning, temporarily block your account, suspend service provision, or terminate the contract unilaterally.
Indemnification
If you violate the Terms, you are obliged to compensate us for any losses we incur due to third-party claims (whose rights you violated). We reserve the right to make claims for losses and other demands on a recourse basis.
TERM OF CONDITIONS
These conditions remain in effect until amended or revoked by MED Channel.
Termination (revocation) of these conditions will not affect any legal rights, obligations, or liabilities that existed for you and MED Channel before the termination of these conditions.
TERM OF AGREEMENT
The website usage agreement (materials on the site) is considered concluded for an indefinite period and remains in effect until terminated by you or us.
The service provision agreement concluded in connection with the use of free services, the purchase of a prepaid service package, or booking participation in a live event is valid until both parties fulfill their obligations.
The service provision agreement concluded in connection with your paid subscription to the Services is valid for the subscription period and, if the subscription is extended (automatically renewed), continues for the renewal period.
TERMINATION OF SERVICE USE
You have the right to stop using the site and services at any time without providing a reason.
To terminate the use of paid services, please notify us by contacting the customer support service at one of the phone numbers listed on the website.
Please note that after canceling services (terminating the agreement), you will lose access to all purchased content and available services. If, at the time of termination (agreement cancellation), you still have an active subscription or access to the purchased service package, or a right to attend a live event, any amount you paid for MED Channel services and content will not be refunded, including the amount for unused services.
We reserve the right to terminate the legal agreement with you without stating reasons, provided we send you a written notice at least two (2) weeks before the planned termination date. In any case, the agreement cannot be terminated earlier than the end of the minimum paid subscription period or the expiration of the service provision period.
We may cancel the agreement with you at any time if:
(A) You violate any provision of the Terms (or actions that clearly indicate your unwillingness or inability to comply with the Terms), or
(B) We are required to do so by law (e.g., if providing services to you becomes illegal or ceases to be legal), or
(C) MED Channel discontinues services in your country of residence or where you use the services, or
(D) Providing the services becomes unprofitable for MED Channel.
If you attempt to interfere with the operation of the website, servers, or other automated systems of MED Channel or grossly violate the Terms, or if we suspect you of doing so, we may suspend or completely block your access to the website and services.
Subscription
Each MED Channel subscription must be canceled separately. You may cancel your subscription at any time after the end of the corresponding minimum subscription period or on the last day of the subscription period.
You can cancel any subscription to Services on our website by selecting the appropriate setting in your user account and unlinking your payment card. You may also cancel the subscription by sending us an email at help@med-channel.com.
We reserve the right to cancel your subscription starting from the end of the minimum subscription period or the period for which the subscription was renewed, provided we send you a written notice at least two (2) weeks before the planned cancellation date.
Unilateral Termination of Agreement for Valid Reasons
Either party has the right to terminate the agreement unilaterally for valid reasons.
In particular, we have the right to cancel your account and terminate the user agreement or cancel your subscription immediately if you repeatedly grossly violate the Terms of the agreement or these General Terms and Conditions, or if you fail to pay for the services.
PERSONAL DATA
Please note that by using the site or services, filling out registration forms on the site, you agree to our Privacy Policy and consent to the collection and processing of your personal data under the specified conditions. If you do not agree with them, stop using the site.
We process your personal data in accordance with our Privacy Policy; you can always find the current version of the Privacy Policy on the site. These conditions govern the collection, processing, use, and protection of your personal data.
CHANGES TO THE SERVICE PROVISION TERMS
We reserve the right to modify or supplement these General Terms by posting the relevant notice and the new version of the General Terms on this page. It is strongly recommended to frequently check this page and the date of the latest changes at the top of the page.
If Additional Terms are changed, we will post the new version directly on the product description page.
If you do not object to the validity of the new Terms and continue to use the Services, the new version of the Terms is considered accepted by you.
You understand and agree that using the Services after the General or Additional Terms have been changed is considered by us as your acceptance of these Terms. If you disagree with the new version of the Terms, we reserve the right to unilaterally terminate the agreement in the established procedure.
GENERAL LEGAL CONDITIONS
The General and Additional Terms constitute the full legal agreement (service provision agreement and website usage agreement) between you and MED Channel, regulating the provision of Services (except for services provided based on a separate written agreement, if any) and completely replace all previous agreements and arrangements between you and MED Channel.
Validity of Provisions
In case of discrepancies between the Additional Terms and the General Terms, the provisions of the Additional Terms related to the relevant Service take precedence.
If any judicial body authorized to consider this issue deems any provision of these Terms invalid, the corresponding provision will be removed from the Terms, while the other provisions will remain in effect. Other provisions of the Terms will still be valid, and their compliance may be enforced by court.
Applicable Law
The parties' relationship is governed by the legislation of Ukraine. In terms of consumer protection legislation, the user's place of residence law applies.
ADDITIONAL TERMS FOR ORGANIZATIONS
If you are a legal entity (to avoid confusion, the term "you" regarding legal entities in these Terms refers to the organization), the private individual who accepted the terms on behalf of your organization represents and guarantees that they are authorized to act on your behalf and have sufficient authority to accept the terms on your behalf.
SERVICE PROVIDER INFORMATION
Individual entrepreneur "Misevich Serhiy Serhiyovych"
Legal address: Ukraine, Kyiv
TIN: 3493703379
Phone: +38(050)617-69-69
E-mail: help@med-channel.com
General Terms and Conditions for the Use of MED Channel Services (Effective from 01.12.2020)
INTRODUCTION
The use of the website https://med-channel.com/en and other project websites (hereinafter referred to as the "Site"), as well as the use of products and services offered on the site (hereinafter referred to as "Services" or "Services"), except for services provided under a separate written agreement, is governed by the terms of a legal agreement (contract) between you (the user of the site) and us – the company "MED Channel" (hereinafter referred to as "Site Administration", "we", or "us").
This document outlines the main provisions of this agreement, as well as some of its terms.
For services provided in Ukraine, "MED Channel" refers to: Sole Proprietor "Misevych Serhiy Serhiyovych" (Individual Taxpayer Identification Number 3493703379).
The specific provider’s details will be indicated in the electronic receipt, payment system invoice, or issued invoice.
Unless you have entered into another written agreement, your agreement with the company MED Channel will always include at least those terms and conditions set out in this document (hereinafter referred to as "General Terms"). Please read these General Terms carefully.
In addition to the General Terms, your agreement with the company MED Channel also includes Additional Terms of Service published directly on the product (service) description page or in legal notices related to the Services (hereinafter referred to as "Additional Terms").
The General Terms and Additional Terms (hereinafter referred to as "TERMS") form a legally binding agreement for the provision of Services and the use of the site.
ACCEPTANCE OF TERMS
To be able to use the Services, you must accept the Terms. Until you accept the Terms, you are prohibited from using the Services of MED Channel.
You can accept the Terms in the following ways:
(A) by taking an action that indicates acceptance of the Terms (clicking a button, checking a checkbox, or performing a similar action) on the service order page on the site; or
(B) by actually using the Services. In this case, you agree that we will consider the fact of using the Services as acceptance of the Terms.
By using the site or the services offered on the site, you accept all of the Terms. If you do not agree with these General Terms or Additional Terms published on the site, please leave the site and stop using the Services.
SUBJECT OF THE AGREEMENT
The subject of the agreement is the use of the site, as well as the services we offer on the site https://med-channel.com/en and other MED Channel project sites.
TERMS OF USE OF THE SERVICES AND MATERIALS ON THE SITE
A user may be any individual who accepts the Terms and uses the site and the Services.
To access paid services, you must have full legal capacity and be at least 18 years old.
Additional Terms and Conditions
Since we offer a wide variety of services, some of them may have Additional Terms of Use and limitations. Such terms are outlined on the relevant sections of the site, on the service order pages ("informational products") or in legal notices sent to you (hereinafter referred to as "Additional Terms"). Additional Terms form part of your agreement for the provision of services and the use of the site.
We reserve the right to introduce Additional Terms of use for the site and services, which must be adhered to.
MED CHANNEL SERVICES
Services and Free Materials
The range of services available depends on the terms of the purchased product and service package. If you use the services or materials available in open sections of the site and distributed for free, you only receive basic information on the topic.
Paid Services
If you purchase a paid service package or book participation in an event, you receive extended information, as well as access to premium content and paid services on the site. You can purchase a single product (service package) for a one-time payment, book participation in a live event (offline training, seminar) or subscribe monthly to the Services.
The terms of using a paid subscription are governed by the relevant Additional Terms (Subscription Terms, published on the product page), which you accept when subscribing.
Please note that some prepaid service packages include access to several services and programs (courses). However, if this is not the case, to receive informational materials from additional training programs, you need to purchase such Services separately.
Some training programs require independent work and the completion of certain tasks (homework), which are part of the service provision process.
Prices and Service Costs
The cost of services is published on the service order page, on our website, as well as in electronic messages sent to you. The final cost of services in the payment currency (UAH) is fixed in the issued invoice, displayed on the service payment page, and in the bank statement on your card. The cost of services does not include additional commissions from banks and payment systems.
USING THE SITE AND ORDERING SERVICES
By using the site or Services, you accept all of the TERMS of the agreement, as well as our Privacy Policy. If you do not agree with the content of these documents, please leave the site and stop using the services.
If you have registered on the site, placed an order for services offered on the site, or used our services, you agree that we may send you written notifications, promotional emails, informational messages, and other materials via messengers or to the phone number and email address you provided during registration. In certain cases, you may choose to opt out of receiving such communications if necessary.
You must comply with all Terms and rules presented to you during the ordering process or while using the services offered on the site. You agree not to participate in activities that disrupt the functionality of the site, the Services, or the associated servers and networks.
You take full responsibility for any breaches of your obligations under the Terms, as well as for all consequences of these breaches.
CONCLUSION OF THE AGREEMENT
The process of forming and concluding the agreement (contract) depends on the product you choose and the payment method.
Registration on the site, subscribing to newsletters, placing an order, and paying for Services on the site (entering your payment details) are impossible without your prior consent to the Terms of this Offer and our Privacy Policy (by marking the checkbox "I have read and accept the Terms of Service and Privacy Policy" in the corresponding field under the data collection form).
Moment of Agreement Conclusion
By visiting the site and using the free materials and services available in open sections of the site, you enter into a License Agreement with us for the use of the content.
By registering for a free webinar or subscribing to a free mailing list, you enter into an Agreement with us for the provision of services. In this case, the Agreement includes the General Terms and Additional Terms of service use.
In the case of purchasing a prepaid service package, you enter into an Agreement with us at the moment you click the "Join" or "Buy" button (or any other similar field). In this case, the Agreement includes the General Terms and Additional Terms of service use.
When purchasing tickets for live events (forum, event, offline training, intensive, coaching, seminar), you enter into a Sales Agreement with us at the moment you click the "Join" or "Buy" button (or any other similar field). In this case, the Agreement includes the General Terms and Additional Terms of service use.
In the process of registering for a monthly paid subscription to services, you enter into an Agreement with us at the moment you successfully enter your payment details into the payment system window. In this case, the Agreement includes the General Terms and Additional Terms — Subscription Terms.
In case of payment for the order without using electronic payment systems, the Agreement with you is considered concluded at the moment of payment of the invoice (or electronic invoice) issued by us.
Purchasing Multiple Products or Additional Services
You can simultaneously purchase and use one or more services by paying for the purchased service package either once or through a monthly subscription.
Correction of Input Errors
When registering on our site or ordering services, you can interrupt the purchase process at any time and correct input errors before completing the registration or placing an order — payment for services, tickets, or subscription.
You can also always contact us and notify us of input errors.
TERMS OF SERVICE DELIVERY
One-Time Services
Any one-time services or paid service packages purchased on the website may be offered for a specific period (with a fixed service delivery term). In this case, after the specified service term ends, the services will cease when the designated period expires.
You understand and agree that we may unilaterally reschedule the date and time of classes (webinars and workshops), and this will not be considered a breach of contract on our part.
Subscription
Subscriptions to our services are offered with various minimum terms (minimum subscription period) and automatically renew for the same minimum subscription term until you or we cancel the renewal.
To avoid misunderstandings, please note that the subscription period is determined by calendar days, regardless of whether you have used the services for which you subscribed.
Content Access Term
Some service packages involve granting access to certain educational materials for a limited period. In such cases, you are guaranteed access to the content for the period specified on the product page.
Although we will not intentionally restrict access to the specified content, we do not guarantee that the content will still be available to you after the expiration of this period (this will not be considered a breach of the contract on our part).
SERVICE BOOKING (PRE-ORDER) CONDITIONS
When booking services with MED Channel, you make an early reservation to receive services at a discounted price, subject to the payment of the booking cost. You are obligated to pay the remaining service cost within the time frame and under the conditions of the promotional offer published on our website or in the written communications sent to you.
By paying the difference in price, you can always upgrade your order to a more expensive service package, regardless of the package you initially booked.
Please note that the amount you paid (booking cost) is considered a deposit and is paid as part of the due payments, as proof of contract conclusion and to ensure its execution. If you fail to fully pay for the reserved services within the specified time, we will retain the entire deposit amount—the booking fee is non-refundable.
You can use the deposit (booking fee) towards partial payment for other MED Channel services within two (2) calendar months from the date the deposit was made—contact our customer support. After this period, you will lose the ability to use the deposit for future payments.
PAYMENT CONDITIONS
Charge of Funds
When purchasing a service package or ticket for a live event on the website, the payment will be processed once you complete the order (by successfully entering payment details in the payment system frame).
When subscribing to a service, the card will be linked to your user account, and funds will be automatically deducted from the linked card for the minimum subscription term, according to the subscription conditions. If the subscription automatically renews, the payment will be deducted as an advance until the services begin in the new billing period.
Non-fulfillment of Payment Obligations
We reserve the right to file claims for violations of the established payment deadlines. If we are unable to charge funds from your payment card or process the next payment, we have the right to delay the start of service delivery or suspend it until payment is made.
Payment Method
You can review the available payment methods for our services on the website.
In the case of a bank transfer payment, you are required to inform us about the payment and send proof of payment to the email address provided on the website. By making a payment via bank transfer, you confirm your acceptance of the Service Terms.
If additional fees are incurred or other expenses arise due to payment issues caused by your fault (e.g., insufficient funds on the card; the credit limit is exhausted), we reserve the right to charge the actual costs from your card/account.
We retain the right to change the payment method for the purchased product and/or refuse previously proposed payment methods, offering alternative options.
RETURN AND RESCHEDULING POLICY
Service Refusal Policy
After placing and paying for your order, in each case, you have the right to refuse services and request a refund. You must notify us about the refusal within the set period.
The possibility of refund and the amount of deductions depend on the date we receive the refund request.
If you have already started using the services (attended one or more classes or accessed recorded sessions), we reserve the right to deduct the cost of the services already rendered at the time of receiving the refund request.
Online Learning Cancellation Policy
You have the right to cancel online learning (access to training recordings, webinars, and other paid educational content) within fourteen (14) calendar days from the order confirmation.
If you request a refund within this period, we will return the payments made for the course. Contact us to request the refund according to the established procedure.
If you have started using the services during the cancellation period (e.g., attended online sessions or accessed video lessons), we will deduct the value of the services provided at the time of your refund request. The refund amount will be the difference between the total cost of services and the value of the services already consumed.
Offline Event Cancellation Policy
If we receive a refund request:
(A) More than sixty (60) calendar days before the event or workshop, regardless of the reason for cancellation, we will refund all payments (minus payment system fees related to the refund);
(B) Between fifty-nine (59) and thirty (30) calendar days before the event or workshop, regardless of the reason for cancellation, we will refund payments minus fifty (50)% of the paid amount;
(C) Between twenty-nine (29) and fifteen (15) calendar days before the event or workshop, regardless of the reason for cancellation, we will refund payments minus seventy-five (75)% of the paid amount;
(D) Less than fifteen (15) calendar days before the event or after the event has started (the first day), we do not provide any refund. The full advance will be retained as compensation for damages caused by the unilateral cancellation of the agreement.
Refund Process
To refuse services and request a refund, email us at help@med-channel.com, and we will confirm receipt of your refund request via email. If you do not receive confirmation within 24 hours, contact our customer support by phone listed on the website.
For a refund, you must provide: full name and email used for the order, service name (training program, workshop, or service package), order date, payment details, reason for cancellation, and any other necessary information.
If you fail to provide the required information or do not follow the refund request procedure, we have the right to refuse the refund and not process your request.
Consequences of Service Refusal
If you request a refund within the established period, we will return your funds within fourteen (14) days of receiving your request.
Refunds will be processed using the same payment method you used to pay for the services. We will deduct any additional fees from the refund related to banking and payment systems.
If you have not used the services (did not attend the event or view the available lessons) due to no fault of ours, or if you refused to use the services in violation of the terms, we do not refund the cost of such services.
Special Refusal Terms and Additional Guarantees
We reserve the right to set other refusal rules for specific services (training programs, products, live events, webinars, intensives, etc.) or offer additional guarantees for unconditional refunds by publishing special refusal terms on the product order page.
Service Rescheduling
You have the right to request the rescheduling of services to other calendar dates within two (2) months from the payment date (first payment). You may join the next course session on the same terms, equivalent to the original package purchased. In this case, no refund will be made, and we will notify you of the new available training dates. Rescheduling is allowed only once.
To meet the deadline, you must inform us using the established procedure for submitting a refund request.
We reserve the right to set different rules for rescheduling services for specific products and publish additional rescheduling terms on the product page.
End of Refusal Period
If services were fully provided before the end of the refusal period (e.g., you received access to all lessons and materials) or at the time we received the refund request, no refund will be made.
If we receive a refund request outside the established refusal period, we do not provide a refund.
Using Payment for Other Products
You have the right to request that the paid amount be credited towards the purchase of another product (service) within two (2) months from the payment date. If the value of the new product exceeds the deposit amount, you must pay the difference before the services are delivered. If the deposit exceeds the value of the new product, the difference will not be refunded.
To meet the deadline, you must inform us according to the established refund request procedure.
End of Refusal Period
If the services have been fully provided before the end of the refusal period (e.g., you have received access to all lessons and materials) or at the time we received the refund request, no refund will be made.
If we receive a refund request outside the established refusal period, no refund will be made.
RIGHT TO USE CONTENT FROM MED CHANNEL
Depending on the services you purchase, you gain access to content (informational and educational materials) for which copyright and related rights are protected or in any case belong to us, regardless of registration and the territory of their application.
By using the services, you are granted the right to view and use the content for personal purposes under the terms of this agreement for the entire service period, unless otherwise specified by additional terms.
Trademarks
All brand names and trademarks mentioned on the site, including those owned by third parties, are subject to applicable laws. Mentioning them on the site or in the educational materials of MED Channel does not imply that they are not protected by the rights of third parties.
The trademark and business names of MED Channel are registered and belong to us. You cannot use these trademarks for goods and services without our written consent.
Copyrighted Materials
All materials posted on the website https://med-channel.com/en and other project websites, as well as materials provided to you during the provision of paid services (content), are subject to copyright, and the exclusive rights to use them belong to MED Channel, regardless of whether they are registered and the territory of their application.
By using MED Channel services, you are granted the right to use educational content for personal, non-commercial purposes.
Copying, reworking, modifying, fully or partially using, publicly reproducing, distributing the materials posted on the site, or provided to you during training, as well as using the content for commercial purposes without written permission from the rights holder, is strictly prohibited and is punishable by law.
Please note! Purchasing access to educational content "jointly" or sharing your login details for access to training with third parties is prohibited — this is piracy.
You are warned that photographing, recording audio or video of the training process (seminars, master classes, webinars, and live events) is strictly prohibited. If this requirement is violated, you will not be allowed to receive services.
Violation of Rights
Any violation of intellectual property rights will be pursued in accordance with the legislation of the country providing the services and international law and will result in civil, administrative, and criminal liability.
In case of illegal use of our intellectual property (using the brand, copying or modifying course materials, distributing them, purchasing access to the course "jointly," or sharing login details for training access with third parties, etc.), we have the right to terminate the services and block the violator's account without refunding the cost of the training.
At our discretion, we may require the violator to fully compensate for the damages caused by such violation or pay a compensation equal to double the lawful fee for using intellectual property for each instance of unlawful use.
If the violator refuses to voluntarily pay compensation, we will have to contact law enforcement, initiate criminal prosecution of the violator, and collect monetary compensation by legal means.
RESPONSIBILITY FOR LOW-QUALITY SERVICES
Law Provisions
The provisions of the current consumer protection laws regarding complaints about low-quality services apply to relationships arising regardless of the General and Additional Terms. The scope of the consumer rights provided by law cannot be reduced in any case.
Warranty Disclaimer
We do not give any guarantees that using the MED Channel services will bring you specific results. The data provided during the use of paid and free materials on the site are for informational purposes only.
By purchasing paid services or using free content, you agree that you use the content solely at your own discretion and bear sole responsibility for this.
Results from different users may vary significantly when using the same services. The cases and success stories presented on the site are shown as examples of specific individuals' results and do not promise or guarantee that you will achieve the same results, even if you replicate the actions taken by these individuals to achieve specific results. By using the materials, you waive any legal claims and other forms of complaints regarding the results you obtained during the use of the content and services.
You understand that disagreeing with the opinion of our trainers or speakers, the methodology, and the content of the training programs is not grounds for a refund.
LIABILITY
General Provisions
In case of violation of obligations, provision of false information during the conclusion or execution of the contract, the parties shall bear liability as stipulated by law.
We are responsible for: violation of the Terms and conditions of service provision; provision of substandard services.
You are responsible for: the accuracy and correctness of the registration and payment data you provide during registration on the website or ordering services; use of your login details by third parties to access the services; using the materials posted on the site or provided during the service with the intention of resale, distribution, or transfer to third parties; spreading false information about our company that defames our business reputation (slander); violation of the Terms of service use; violation of payment conditions; interference with the operation of the site and available services or attempting to gain access to them bypassing our instructions.
Limitation of Liability
Our total liability for any claim or complaint is limited to the amount paid for the substandard service or late provision of services.
We are not liable for: the impossibility of providing services due to reasons beyond our control, including force majeure, communication line failures, malfunction of equipment and software not owned by us; full or partial interruptions in service provision due to the replacement of equipment, software, or other necessary work aimed at maintaining the operability and development of technical means (with prior notification to the user); violations of the security of the equipment and software used by you to access services; loss of confidential information or part of it, if we are not at fault; any damages to third parties that occur through no fault of ours.
In case of violation of the deadlines for service provision, our liability is limited exclusively to: extending the service period or providing services in new terms until our obligations are fulfilled.
Liability of Our Employees and Agents
In cases where our liability is limited or excluded, such limitation or exclusion of liability applies to our employees and agents as well.
LIABILITY FOR MATERIALS AND CONTENT YOU POST
Liability Limitations for Content Posting
You are responsible for the content and materials you post on our website or in chats while using MED Channel services. We are not responsible for the materials you post and do not track them.
Compliance with Legal Requirements
By posting your own content, you are required to comply with the laws of your country of residence. In any case, posting content of a pornographic or sexual nature, promoting violence, sadism, discrimination, or containing threats or defamation is prohibited.
Furthermore, your content must not violate the rights of third parties. This includes intellectual property rights (e.g., copyright, trademark, and trade name rights) and personal non-property rights. You are also obligated not to violate the rights of third parties when posting comments, reviews, profile pictures, or any images you publish.
We have the right to remove or move any content you post at any time if we deem it violates third-party rights or legal requirements. If you violate these content posting principles, we have the right to send you a written warning, temporarily block your account, suspend service provision, or terminate the contract unilaterally.
Indemnification
If you violate the Terms, you are obliged to compensate us for any losses we incur due to third-party claims (whose rights you violated). We reserve the right to make claims for losses and other demands on a recourse basis.
TERM OF CONDITIONS
These conditions remain in effect until amended or revoked by MED Channel.
Termination (revocation) of these conditions will not affect any legal rights, obligations, or liabilities that existed for you and MED Channel before the termination of these conditions.
TERM OF AGREEMENT
The website usage agreement (materials on the site) is considered concluded for an indefinite period and remains in effect until terminated by you or us.
The service provision agreement concluded in connection with the use of free services, the purchase of a prepaid service package, or booking participation in a live event is valid until both parties fulfill their obligations.
The service provision agreement concluded in connection with your paid subscription to the Services is valid for the subscription period and, if the subscription is extended (automatically renewed), continues for the renewal period.
TERMINATION OF SERVICE USE
You have the right to stop using the site and services at any time without providing a reason.
To terminate the use of paid services, please notify us by contacting the customer support service at one of the phone numbers listed on the website.
Please note that after canceling services (terminating the agreement), you will lose access to all purchased content and available services. If, at the time of termination (agreement cancellation), you still have an active subscription or access to the purchased service package, or a right to attend a live event, any amount you paid for MED Channel services and content will not be refunded, including the amount for unused services.
We reserve the right to terminate the legal agreement with you without stating reasons, provided we send you a written notice at least two (2) weeks before the planned termination date. In any case, the agreement cannot be terminated earlier than the end of the minimum paid subscription period or the expiration of the service provision period.
We may cancel the agreement with you at any time if:
(A) You violate any provision of the Terms (or actions that clearly indicate your unwillingness or inability to comply with the Terms), or
(B) We are required to do so by law (e.g., if providing services to you becomes illegal or ceases to be legal), or
(C) MED Channel discontinues services in your country of residence or where you use the services, or
(D) Providing the services becomes unprofitable for MED Channel.
If you attempt to interfere with the operation of the website, servers, or other automated systems of MED Channel or grossly violate the Terms, or if we suspect you of doing so, we may suspend or completely block your access to the website and services.
Subscription
Each MED Channel subscription must be canceled separately. You may cancel your subscription at any time after the end of the corresponding minimum subscription period or on the last day of the subscription period.
You can cancel any subscription to Services on our website by selecting the appropriate setting in your user account and unlinking your payment card. You may also cancel the subscription by sending us an email at help@med-channel.com.
We reserve the right to cancel your subscription starting from the end of the minimum subscription period or the period for which the subscription was renewed, provided we send you a written notice at least two (2) weeks before the planned cancellation date.
Unilateral Termination of Agreement for Valid Reasons
Either party has the right to terminate the agreement unilaterally for valid reasons.
In particular, we have the right to cancel your account and terminate the user agreement or cancel your subscription immediately if you repeatedly grossly violate the Terms of the agreement or these General Terms and Conditions, or if you fail to pay for the services.
PERSONAL DATA
Please note that by using the site or services, filling out registration forms on the site, you agree to our Privacy Policy and consent to the collection and processing of your personal data under the specified conditions. If you do not agree with them, stop using the site.
We process your personal data in accordance with our Privacy Policy; you can always find the current version of the Privacy Policy on the site. These conditions govern the collection, processing, use, and protection of your personal data.
CHANGES TO THE SERVICE PROVISION TERMS
We reserve the right to modify or supplement these General Terms by posting the relevant notice and the new version of the General Terms on this page. It is strongly recommended to frequently check this page and the date of the latest changes at the top of the page.
If Additional Terms are changed, we will post the new version directly on the product description page.
If you do not object to the validity of the new Terms and continue to use the Services, the new version of the Terms is considered accepted by you.
You understand and agree that using the Services after the General or Additional Terms have been changed is considered by us as your acceptance of these Terms. If you disagree with the new version of the Terms, we reserve the right to unilaterally terminate the agreement in the established procedure.
GENERAL LEGAL CONDITIONS
The General and Additional Terms constitute the full legal agreement (service provision agreement and website usage agreement) between you and MED Channel, regulating the provision of Services (except for services provided based on a separate written agreement, if any) and completely replace all previous agreements and arrangements between you and MED Channel.
Validity of Provisions
In case of discrepancies between the Additional Terms and the General Terms, the provisions of the Additional Terms related to the relevant Service take precedence.
If any judicial body authorized to consider this issue deems any provision of these Terms invalid, the corresponding provision will be removed from the Terms, while the other provisions will remain in effect. Other provisions of the Terms will still be valid, and their compliance may be enforced by court.
Applicable Law
The parties' relationship is governed by the legislation of Ukraine. In terms of consumer protection legislation, the user's place of residence law applies.
ADDITIONAL TERMS FOR ORGANIZATIONS
If you are a legal entity (to avoid confusion, the term "you" regarding legal entities in these Terms refers to the organization), the private individual who accepted the terms on behalf of your organization represents and guarantees that they are authorized to act on your behalf and have sufficient authority to accept the terms on your behalf.
SERVICE PROVIDER INFORMATION
Individual entrepreneur "Misevich Serhiy Serhiyovych"
Legal address: Ukraine, Kyiv
TIN: 3493703379
Phone: +38(050)617-69-69
E-mail: help@med-channel.com
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